Refund Policy

A Legal Disclaimer

Last Updated: 23/07/2025
At JupiterBeanBag, we want you to love your bean bag. If you're not completely satisfied, we're here to help.
1. Returns
We accept returns under the following conditions:

• You must raise a return request within 7 days of delivery.

• The item must be unused, in its original condition, and original packaging.

• Return is only applicable for manufacturing defects, wrong items sent, or damaged-in-transit items.

Important: We do not accept returns for bean bags that have been used, damaged due to improper use, or custom-made products unless they are defective.
2. How to Request a Return
To initiate a return:

1. Email us at [your email address] or WhatsApp us at [your number] with:

   • Order ID

   • Reason for return

   • Clear images of the product (if damaged or defective)

2. Our team will review your request and respond within 48 hours.

3. If approved, we’ll arrange a pickup or guide you on how to return the item.

3. Refunds
Once we receive and inspect the returned product, we will notify you.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• If the product is found used or tampered with, no refund will be issued.

Note: Shipping charges (if any) are non-refundable unless the error was on our end.
4. Cancellations

• Orders can be canceled within 12 hours of placement, as we usually dispatch within 24 hours.

• Once the product is shipped, cancellations are no longer allowed.

5. Exchange Policy
We only replace items if they are defective or damaged. To request an exchange, contact us within 7 days of delivery.
6. Exceptions / Non-Returnable Items

• Used or washed bean bag covers

• Products with physical damage caused after delivery

• Items purchased during clearance or sale (unless defective)

Contact Us
For any return, refund, or exchange-related queries, contact:
📧 jupiterbeanbag@gmail.com 
📞+91-98141-65334